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Feedback

Eleanor & Justin[+] Expand
Thank you for all your patience and helpful support.
Chris – Kenya[+] Expand
Dear Jennifer & Jon
Many thanks for all your help with the mortgage for Laura and myself. Much appreciated – in particular given our unusual circumstances being over in Kenya!
Yours with thanks
Chris
Gregory – [+] Expand
Dear Jane,
I just wanted to say thanks for all your help setting up our mortgage for Cromford Road. Your help was invaluable, and as house-buying novices we both hugely appreciated your input and advice. We got hold of the keys on Friday, and have started to move in – it feels really strange to know that we’ve finally completed, and that this place is now ours (with all the responsibilities that this brings…)!
With best wishes,
Greg
Elizabeth – Tring[+] Expand
Hello Jane, I want to say a huge thank you for helping us again find and set up our latest mortgage. You were a great help, and it was a pleasure to catch up with and chat to you about things. So many thanks. Do expect me to contact you again (like a bad penny!) when we next need some good advice! – and see you soon. Best wishes, Elizabeth
Mr & Mrs Spencer – St Albans[+] Expand
Sam has helped us with finding both Redundancy cover and a new mortgage and in both instances gave us excellent advice, found products that met our needs and in case of the new mortgage saved us over 50% per month in repayment costs! I would highly recommend The Mortgage Store for their personal service, product knowledge and friendly, easy to talk to, staff.
Carla & Adam – St Albans[+] Expand
Thank you for the card and a big BIG thank you Jon & Lisa for all your help to make the move possible!
Trace – Frogmore St Albans[+] Expand
Thank you TMS! Where would I be without you!?
Mike & Daisy[+] Expand
We have so much to thank you for Jane, not only for all the hard work you put into our mortgage but also for all your support, advice, patience etc! – and our lovely card! Our “home” feels wonderful already!
Sally & Andy – Cheshunt Herts[+] Expand
Thank you for the quick, professional and efficient way you handled our remortgage,can’t believe how quickly it was sorted and completed. Many Thanks again!.
Kirsty, Ben & Freya[+] Expand
Dear Jon, Lisa and Sam, Thank you for all your hard work so we could move into our new home.
Aruna & Kapil[+] Expand
Dear Mark, I and Kapil cannot thank you enough for all your assistance and guidance and sometimes hand holding that you most graciously provided during the course of our recent purchase.
Tony & Margaret[+] Expand
Dear Warren & Leyla We just wanted to say how much we appreciated the hard work you did on our behalf.
Lydia – Cambridgeshire[+] Expand
Wow ! What a service. Complete remortgage in 19 days. Can not recommend highly enough. Many thanks to Mark and Jo
Brooke & Gary – Milton Keynes[+] Expand
Thank you for the always friendly voice at the other end of the phone. Without you our new home would not have been possible.
Ann & Kevin – St Albans[+] Expand
Thank you so much for all your kind help and advice that you have given us over the past few months. We are both really grateful for all your time and patience in organising our mortgage. We plan to re-mortgage again in the future and look forward to seeing you all over again.
Jackie & James [+] Expand
Hi Jen,
Its the best feeling! Especially after living with the in-laws for 2 long years.
You have been really really helpful and we are very grateful. We were recommended to the Mortgage store by friends who went through you last year and also an ex colleague (Lisa Reed) and we will be recommending it to anyone we come across in the future.

I really can not say thank you enough.

Jackie Webb & James McAlister

Hi Jon,

Just a short note to advise that once again I have received a great service from your business. Sam has been very professional and guided me through a number of options for my re-mortgage and insurance. Both of which, I have accepted. Am very pleased!

Many thanks,
Tony

Anne & Paul [+] Expand
Dear Jane,
Absolute pleasure. You made life easy for us.
Now about to start paying off those debts. A great feeling to be able to feel we are in control and to start saving again each month in the future.
You will be the first person we think of when considering any future financial decisions.

Many thanks.

Anne (& Paul)

Michael and Rebecca [+] Expand

Hi Vivien

Thank you all for your help and support, you made the difference between us owning our new property or not. With so many complications along the way you made the process so simple.

I have already passed your details onto a few colleagues who may want to use you.

Thanks again

Michael and Rebecca

Helen & David[+] Expand
Thank you for your help and thoughtful intervention.
Jo Unwin[+] Expand
I would like to give you a really good recommendation of adviser Jane, as time has passed and it is very clear the difference her service has made to my sisters life!
I recommended that my sister contact Jane to help her with financial business and mortgage with a view to moving house. My sister had never used an independent adviser and was very apprehensive but she agreed to give it a chance, not realising it was completely free. She would have no hesitation in highly recommending Jane. In conversation with me my sister said – “Jane completely understood my difficult and personal situation. The products she recommended for me were exactly what I wanted, proving that she really listens to me. Because of her advice I have been able to move to a new home and I am paying less for my mortgage than before!”
Jane’s sensitivity and professionalism earned my sisters trust which enabled her to make a new life for herself – thank you for helping my sister.
Bipul Shukla[+] Expand
Hi Martin and Jo,

Last Friday, we received the keys to our new house. We would be moving in by the end of this month.

I sincerely wanted to thank you for the amazing services that you guys offered all throughout the last year, especially Jo being super fast in all her responses and Martin digging out the best deals for us in no time.

So – thanks again.

Joanna – Hemel Hempstead[+] Expand
Wonderful news on our case Jo! I’d like to thank you and Mark for all your help. It has been a pleasure dealing with you at The Mortgage Store.
Tom & Jamie – Hertfordshire[+] Expand
Thank you very much for all your help over the last few weeks. We are now in the process of moving into our new home and everything is going very well indeed! We can’t thank you enough for how smoothly it has all gone.
Christie, Lee and Kaine – Watford[+] Expand
Just a brief note to thank you for all your hard work and let you know how much it was appreciated. We know we put you to the test!
Dale & Katie – Standon[+] Expand
We would just like to say a big thank you for all your hard work and effort over the last 3 months. People like you are hard to find so our business in the future will always be going to you. Efficient, friendly, helpful and professional, what more can we say!? Best wishes to Jon and all the team.
Jonathon – London[+] Expand
I’m very grateful for all that you have done in making possible my purchase of this lovely house. At all times I have felt in the very best of hands in terms of the advice you have given me – and all done with a friendly touch. Thanks again!
“We took out our mortgage nearly 5 years ago and had forgotten all the details about our insurance policies. Jane happened to contact us just as we were going through a dreadful time with my husbands Cancer. Jane looked into the policies right away and found out we could claim when we thought it would only cover death. I cannot thank Jane enough for sorting this out, it has literally been life changing!”
Keith – Milton Keynes[+] Expand
Hi Leyla, I would just like to say again a very big thank you for all your help in this process and I have to say that you delivered on every communication promise that you made. I will have no hesitation in using your company’s services again and congratulations on providing excellent customer service. Thank you again Leyla. Kind regards, Keith
Tricia – Woodfine Solicitors[+] Expand
To Warren Morris and Leyla Kemp. – I am delighted to confirm that our Client’s purchase was completed at lunchtime today. Thank you for pulling out all the stops on this one, you were both great and a pleasure to work with. Regards, Tricia.
Stuart & Amy – Watford[+] Expand
Thank you all very much for all your efforts in arranging our mortgage for the new pad – I know things were not straight forward and we weren’t the easiest of clients, so Many Thanks and Best Regards.
Irene – Dunstable[+] Expand
Thank you so much for helping me get the short term mortgage for my property. You saved my life and I was very impressed by the efficiency and speed you carried this out. I am very grateful, thanks again.
Lucy & Matt – Milton Keynes[+] Expand
Thank you for making our first house purchase into such a smooth transaction. It’s been a pleasure working with you and we look forward to seeing you in the future.
Janet Wi[+] Expand
Hi All,

We would like to express our appreciation to all of you and whomever helped us through out the purchased.

Thank you so much and we are really glad that finally we got the key to move in with your big help and advised.

Thank you Mortgages Store!

Shane Lynch[+] Expand
Hi Sam,
I wanted to formally thank you for the work you did on our behalf and provide a testimonial.
Growing weary of spending hours trawling various price comparison websites I decided to call St Albans Mortgage Store. It was the best decision I made in years. Not only did Sam Jones immediately secure me a better rate than any I had seen on-line, he also took the stress out of the process. The advice was clear and concise, the administration was kept to a minimum and I was kept informed throughout the approval process. I couldn’t recommend the service highly enough. A big thank you to Sam and colleagues.

Thanks again.

Shane

Surinda[+] Expand
Dear Joanne
Dear Jon

Thank you very much for the excellent service you have given to me. It was great to receive updates almost everyday ( even twice a day) and let me know what is happening.
I have recommended your service to my consultant who is planning to buy a new house shortly. He will be in touch with you.

Thank you again

Surinda

Matthew Rowell[+] Expand
Dear Jon and Mark,

I have recently enlisted your company’s services to help me obtain a mortgage for an apartment within the Great West Quarter development, Brentford. I wanted to take a moment to write to you and express the upmost gratitude for the service I received. Far too many people are too quick to complain, but never take time to say thank you. For the first time in a long time, I felt like a valued customer as opposed to just another number in a system. I cannot begin to tell you how thankful I am for the help and guidance given to me by Amar. From day one he has been a great help. He has continually gone the extra step to ensure my purchase completed as intended. By no means was the process a smooth one due to a massive mix up on the part of the developer, but even then Amar was there to help. His general attitude towards dealing with me and my application was excellent. I only wish more people and companies displayed even half of the customer service I received from your company. I would happily recommend your services to anyone looking for a mortgage and will certainly look to use you again in the future, should the need arise.

Again many thanks for everything.

Matthew

Matt Davies[+] Expand
Hi Dean

I just wanted to take this opportunity to thank you for all of your help, as you know we are due to complete tomorrow.

It is extremely rare to find someone in Financial services that I would personally recommend to my family. You have already helped a friend and I will continue to recommend you to friends and family so they can also receive a great service! Your market knowledge is impressive.

I will definitely use you when we re-mortgage.

All the best

Matt Davies and family

The Mortgage Store (TMS) Ltd is an Appointed Representative of Mortgage Intelligence Ltd which is authorised and regulated by the Financial Conduct Authority under number 305330 in respect of mortgage, insurance and consumer credit mediation activities only.
Your home may be repossessed if you do not keep up repayments on your mortgage
We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service (www.http://www.financial-ombudsman.org.uk/consumer/complaints.htm). You may be able to submit a claim through the EU Online Dispute Resolution Platform (https://webgate.ec.europa.eu/odr/main/?event=main.home.show if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.)