FAQ About TMS

FAQ About TMS

Is TMS tied to any Particular Bank or Building Society ?[+] Expand
The Mortgage Store is not tied to any Lender (Bank or Building Society), We will research lenders from across the market and can use any Lender.

Will I receive updates on the progress of my application ?[+] Expand
The Mortgage Store will ensure that you are kept informed of the progress of your mortgage application every step of the way.
Our administrators will contact you on a regular basis detailing any outstanding requirements and just to let you know what stage the application has reached.

Will I have my own Personal Advisor assigned to Me ?[+] Expand
Yes. At The Mortgage Store we are proud of the Personal Service we give. From the moment you contact us with an enquiry you will be assigned an Advisor who will deal with your application through to completion. You will be supplied with Direct Contact details for your advisor ensuring you have access to the latest status updates for your application and giving you direct contact for any queries you may have.

Does TMS Charge a Fee?[+] Expand
We are normally only paid by way of commission from the lender alternatively you can choose our Fee Only option where you pay us a fee instead and we rebate our lender commission to you. Depending on your circumstances there might be an additional fee charged for mortgage advice, and if so it will not exceed 1% of the mortgage amount.

The Mortgage Store (TMS) Ltd is an Appointed Representative of Mortgage Intelligence Ltd which is authorised and regulated by the Financial Conduct Authority under number 305330 in respect of mortgage, insurance and consumer credit mediation activities only.
Your home may be repossessed if you do not keep up repayments on your mortgage
We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service (www.http://www.financial-ombudsman.org.uk/consumer/complaints.htm). You may be able to submit a claim through the EU Online Dispute Resolution Platform (https://webgate.ec.europa.eu/odr/main/?event=main.home.show if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.)