Privacy Policy

Privacy Policy

Who we are:

In this privacy policy references to “we”, “us” and “our” are to The Mortgage Store TMS Ltd. References to “our Website” or “the Website” are to http://www.the-mortgagestore.co.uk/

What information we collect and how:

The information we collect via the Website may include:-

  • Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  • Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on services, offers and newsletters).
  • Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.

What we do with your information:

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your request as specified by yourself when you make contact via our Contact Us page or our On-Line Enquiry Form.
  • In certain cases we may use your email address to send you information on our services, offers and newsletters.
  • We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Your Rights:

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy, The Mortgage Store TMS Ltd, 23a St Peters Street, St Albans, Hertfordshire, AL1 3DP

Other Websites:
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

The Mortgage Store (TMS) Ltd is an Appointed Representative of Mortgage Intelligence Ltd which is authorised and regulated by the Financial Conduct Authority under number 305330 in respect of mortgage, insurance and consumer credit mediation activities only.
Your home may be repossessed if you do not keep up repayments on your mortgage
We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service (www.http://www.financial-ombudsman.org.uk/consumer/complaints.htm). You may be able to submit a claim through the EU Online Dispute Resolution Platform (https://webgate.ec.europa.eu/odr/main/?event=main.home.show if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service.)